Shipping policy

Effective Date: July 14, 2026

This Shipping Policy applies to all orders placed with Guerra Nutritionals LLC through guerrachrom.com. Orders are fulfilled by our third-party fulfillment partner, Fulfillrite.

Shipping Destinations

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Order Processing

Orders are sent to fulfillment automatically after checkout and are processed on business days (Monday–Friday, excluding holidays). Most orders ship within 1–2 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.

Each successful GUERRACHROM® monthly subscription charge creates one order for one 30-day set containing AM Powder, PM Capsules, and PM Softgels. One set ships per monthly charge from our fulfillment center in New Jersey.

Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package through to delivery.

Shipping Rates & Delivery Times

Shipping options and rates are calculated and displayed at checkout. Estimated delivery times are provided by the carrier and begin once your order has shipped; they do not include order processing time.

Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, missing, damaged, or arrives with a broken or missing seal, please contact us at hello@guerrachrom.com with your order number, a description of the issue, and photos if the item or packaging arrived damaged. Our team will review the issue and follow up with you.

Address Changes

Orders move to fulfillment quickly, so the window to change a shipping address is very short. Contact us right away with your order number and requested update. We will try to help, but we cannot guarantee that an order can be changed before it ships.

Subscription Cancellations

To cancel future monthly charges and shipments, email hello@guerrachrom.com. Cancellation requests are processed the same day. A cancellation stops the next charge when processed before the next billing date; the current month’s order stands.

Incorrect Addresses & Undeliverable Packages

Please ensure your shipping address is correct at checkout. If a package is returned to us as undeliverable because of an incorrect address, refused delivery, or failed delivery attempts, our team will first try to complete delivery where possible. If delivery cannot be completed, we will issue a full refund and dispose of the returned product. Returned product is never restocked or resold.